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Terms & conditions

Please retain your invoice or receipt for proof of purchase.

Prices and Payment

The prices and products advertised on this site are for sales from this website only. Prices and product availability may vary between Variety Music retail store and this website due to our different customer offers.
Unless otherwise specified, the prices shown on this website include GST but do not include tuning, delivery and transit insurance. The delivery price for goods will be shown separately at the checkout before orders are placed.

Special Orders are by quotation only. Until this quotation is agreed by you, you are under no obligation to continue with your order, and a full refund for any monies already paid for the ordered product will be given if you do not wish to continue with your order.

Unless you are paying for your order under an available payment plan, full payment for all orders, including orders for products that Variety Music needs to order from suppliers must be made at the time the order is placed.

We accept VISA, Mastercard, Paypal or Direct Deposit. Additional processing time is required for Direct Deposit but the transaction must be complete and paid for within seven days.

Delivery

Orders can only be accepted where a physical address is given for delivery. Except for very small orders which we are able to fit in an available letter box or PO box, we require someone to be present at the place of delivery to confirm delivery where delivery is by courier. Goods will not be left unattended at delivery where a signature is required for prove of delivery.

Risk in the goods passes to the customer upon delivery to the given address once signed for. After goods are signed for, the insurance cover is voided. Before signing for the package, it is the buyer's responsibility to check the package and the goods inside for damage. Variety Music will not be held liable if the goods are signed for and haven't been checked for damage. If the goods are damaged, sign as "damaged" for insurance cover. Report any damage to Variety Music immediately. All deliveries over $50 will be insuranced for loss or damage.The buyer is responsible for return postage costs. Free delivery is generally only available to Queensland, New South Wales and Victorian cities and major towns for large items, such as pianos, keyboards, large amplifiers, speaker cabinets, drum kits etc.

Availability

Products are generally in stock and available to ship to the customer within days of receipt of order and payment.

Please note that certain products may need to be ordered from suppliers and delays may occur depending upon availability from suppliers.

Every effort will be made to source the product on behalf of our customers in a timely way. We will contact you following receipt of your order and provide you with an estimated delivery time. Variety Music recommends that you contact our sales team on 07-46614433 before placing your order to ensure that you clearly understand the likely delivery time for your order. Please note, however, that because we are reliant on suppliers and freight companies, we cannot guarantee delivery times even where we have provided an estimate.

Where more than one item is ordered, items may not arrive simultaneously. There will be no additional freight charge to you in this instance unless your items are sent separately at your request.

Please note that certain products may not be available where existing stock is exhausted and suppliers are unable to meet orders from Variety Music. Where this is the case and you have already placed an order we will notify you as soon as practicable after we become aware of the non-availability and will refund your purchase price in full.

Warranties
All new products are sold with the supplier's limited warranties. The terms of the warranty vary depending upon the supplier and product. Please call 07-46614433 for further details. Except to the extent required by law or to the extent otherwise specified, Variety Music provides no separate warranty. Instrument strings and other consumables are not covered by warranty.

Disclaimer
Because, prices, product descriptions and availability can change quickly, Variety Music does not warrant the accuracy or completeness of information on this website and will not be responsible for any typographical errors or errors in illustrations, pictures or descriptions. Pictures of products are for illustration only and actual product may differ from the picture shown. Products represented on this site may not always be in stock. All item descriptions, images, product logos, availability and pricing are subject to change at any time without notice. It is the responsibility of the customer to ensure that any purchase decisions are based on current information by contacting Variety Music on 07-46614433 or email sales@varietymusic.com.au